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Terms & Conditions (March 2018)

1. Application & Conditions - Reservation System Reservation Office Manager

These General Terms and Conditions apply to contracts for the leasing of hotel rooms for accommodation as well as all other services provided to the customer in this context.

2. Contractual relationship with Hotel Agenten GmbH

Hotel Agent GmbH gives you the opportunity to book hotel services of third parties via the Reservation Office Manager hotel reservation system. By booking a legally valid purchase contract is concluded between the customer and Hotel Agenten GmbH.

3. List of bookable hotels

Under the "Offers" tab, the Hotel Reservations Office Manager reservation system will display a list of bookable hotels for each hotel request. According to the travel dates and length of stay of the customer, the available price for the available hotels is the best available.

4. Contract and payment

a) The contract for the respective service (s) occurs during the reservation directly between the customer and Hotel Agent GmbH. The room price or total price confirmed by Hotel Agent GmbH will be payable after booking. This also applies to services commissioned by the customer directly or via the agency, which are provided by third parties and are paid out to the agency. ? b) The reservation confirmation and invoice will be made available to the customer online in the Reservation Office Manager and sent as information by email to the contact person of the hotel reservation / s and can be printed out. Due to technical uncertainties, Hotel Agent GmbH can not verify the receipt of the confirmation by e-mail. The effectiveness of the booking remains unaffected. c) The customer acquires no claim to the provision of certain rooms, unless this has been expressly agreed. d) Hotel Agent GmbH is entitled to demand an advance payment or security deposit from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be found in the reservation contract in text form. e) All payments are only possible via bank transfer or PayPal. f) Hotel Agent GmbH can demand the immediate payment of due claims from the customer at any time. In the event of late payment, Hotel Agent GmbH is entitled to demand the applicable statutory default interest of currently 8% or, in the case of legal transactions in which a consumer is involved, in the amount of 5% above the base interest rate. Hotel Agent GmbH reserves the right to prove higher damages.

5. Type of reservation

Each reservation is a guaranteed booking and will therefore be kept by the booked hotel for the entire duration of the booked stay. If there is no arrival or a cancellation is not received in time, there is no entitlement to a refund of the room rate and any additional services booked.

6. Contractually agreed room prices

a) All prices are contractually agreed room rates that apply to all bookings made through the Hotel Agent Reservation System. b) All prices are per room and per night, partly inclusive, partly exclusive breakfast. The agreed prices include the taxes and local charges applicable at the time the contract was concluded. Not included are local taxes, which are owed by the guest according to the local law, such as visitor's tax. In the event of a change in the statutory sales tax or the new introduction, modification or abolition of local taxes on the subject matter after the conclusion of the contract, the prices will be adjusted accordingly.

7. Changes and cancellations

Resignation of the customer a) A resignation of the customer of the contract concluded with Hotel Agent GmbH is only possible if a right of withdrawal was expressly agreed in the contract or if Hotel Agent GmbH expressly agrees to the termination of the contract. The agreement of a right of withdrawal as well as the possible agreement to a contract cancellation should be made in text form. b) If an appointment for free withdrawal from the contract has been agreed between Hotel Agent GmbH and the customer, the customer can withdraw from the contract until then, without triggering payment or damage claims. The customer's right of withdrawal expires if he does not exercise his right to rescind the agency by the agreed date. c) In order to carry out changes or cancellations effectively, all changes / cancellations must always be made via the Reservation Office Manager reservation system of Hotel Agent GmbH or in writing by e-mail. Decisive for the timeliness of the change or cancellation is the receipt of the notice by Hotel Agent GmbH. d) Cancellations / changes sent to the hotel can not be considered by Hotel Agent GmbH. e) changes cancellations can only be made via the Reservation Office Manager, under the tab "bookings" and the corresponding booking number via the button "add room" or "cancel room" yourself, by phone +49 89 125 03 92 00 via our customer service (from Monday-Friday, 09.00 - 18.00 clock), until 2 hours before the expiry of the cancellation period by mail to buchung@hotel-agenten.de or by fax +49 89 125 03 92 09. In case of late cancellation Hotel Agent GmbH tries one Refund at the hotel. This is not a guarantee, but depends on the goodwill of the hotel.
Cancellation by unknown sender
In order to prevent misuse of the free reservation system Reservation Office Manager of Hotel Agent GmbH, Hotel Agent GmbH reserves the right to cancel a reservation in an individual case, if inquired by Hotel agents under the guest's specified phone number or e-mail address is not possible. In these cases there is no entitlement to accommodation. In order to protect against cancellation on suspicion of such a foreseen wrong booking, the guest has the opportunity to make the payment directly when booking by bank transfer or PayPal and thus to guarantee his reservation. Resignation Hotel Agent GmbH Hotel Agent GmbH is entitled to objectively justifiable reason of the contract, especially if:
a) force majeure or other circumstances beyond the control of the Agency make fulfillment of the contract impossible;
b) rooms or rooms are culpably booked with misleading or false information or concealment of material facts;
c) the Agency has reason to believe that the use of the service may jeopardize the smooth running of the hotel, the security or reputation of the hotel in public, without this being attributable to the domain or organization of the hotel;
d) the purpose or occasion of the stay is unlawful;
The justified cancellation of Hotel Agent GmbH does not constitute a claim of the customer for damages.

8. Hotel categories and hotel information

The standard hotel classification according to stars as well as the description gives a non-binding indication of the hotel standard. The hotel classification made here is based on a self-assessment of the hotels.

9. Reservation and data transfer

Any reservation made by Hotel Agent will be forwarded to the hotel with the name of the person / s arriving. Further data will only be provided with the consent of the customer.

10. Privacy

Hotel GmbH is committed to the applicable data protection law. Hotel Agent GmbH processes and uses the personal data collected by the customer only if the latter has given its consent or if a legal provision allows processing or use. Only data that is required for the provision of the services of Hotel Agent GmbH and the use of the website and the services offered on the website or data whose use is permitted by law will be processed or used.

11. Miscellaneous

All information has been compiled with the utmost care. However, no liability can be accepted for any errors in data collection or data transmission. The transfer of data to other media, even in part, or use for purposes other than those provided here is only permitted with the express permission of Hotel Agent GmbH, Munich. German law applies. Place of fulfillment is Munich. With respect to merchants or persons who do not have a general German jurisdiction, the place of jurisdiction is Munich. Otherwise the legal jurisdiction applies. Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. The use of the website of Hotel Agent GmbH and the contents is only permitted for the individual execution of hotel room bookings. Automated queries are not allowed. We also point out that our data is protected by copyright and therefore duplication (in particular by automated reading ("scraping") is prohibited.) In particular, the use of our data (in particular query results) for the purpose of transferring is prohibited with websites (links) of other companies (third-party providers) are made available solely for the benefit of the user.If you click on such a link, you leave the Hotel Agent website. On the contents of the third-party websites we have no Influence. Therefore, we can not assume any liability for these external contents. A permanent content control of the linked pages is not reasonable without concrete indications of an infringement. Upon notification of an infringement, we will remove such links immediately. Access to a third party website via a link on this website is the sole responsibility of the user.